Privacy Policy

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1. Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications of the 8777 vet platform. When you use our website, open an account, make a deposit, or use any of our services, you agree to the terms of this policy.

8777 vet believes that users should have control over their own information. For this reason, we are transparently stating what information we collect, how it is used, and what rights you have. Reading our Terms and Conditions will give you a complete picture of the overall service structure.

This policy is designed for users residing in Bangladesh. All users are requested to read this policy carefully in full. If anything is unclear, please contact our support team.

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2. What Information We Collect

8777 vet may collect the following categories of information:

2.1 Registration and Identity Information

When you create an account, your full name, mobile number, email address, and date of birth are collected. This information is essential for account verification and identity confirmation.

• Full name (as per National ID card)
• Mobile number
• Email address
• Date of birth (for age verification — to confirm 21+)
• Password (stored in encrypted form)

2.2 Financial Information

We collect payment method details for the deposit and withdrawal process. Transactions on 8777 vet can be made via bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification and fraud prevention.

• Mobile banking number (bKash / Nagad / Rocket / Upay)
• Transaction history and amounts
• Deposit and withdrawal dates and times

2.3 Usage Information

Information about how you spend time on the platform is collected automatically. This includes:

• Login time and device type
• IP address
• Browser type and operating system
• List of games played and session duration
• Cookie and session data

2.4 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation is stored to help improve service quality.

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3. Purpose of Using Information

Collected information is used only for specific, legitimate purposes. Each purpose is clearly stated in the table below:

8777 vet never sells or exchanges your information with third parties. The circumstances and conditions under which information may be shared are described in the next section.

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4. Information Sharing Policy

We may share information with third parties only in limited circumstances and under strict conditions. Information is not shared outside of these circumstances.

4.1 Service Provider Partners

Some technical service providers are engaged to operate the platform — such as payment gateways, server hosting, and security analytics. These partners receive data only for the specified task and are bound by confidentiality agreements.

4.2 Legal Obligations

If a government authority or court in Bangladesh issues a valid order or warrant requesting information under applicable law, 8777 vet is obliged to provide that information.

4.3 Fraud Prevention

Relevant information may be provided to the concerned authorities to assist in the investigation of account fraud, money laundering, or any other illegal activity.

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5. Data Security Measures

8777 vet has adopted modern technical and organisational measures to protect your information.

5.1 Technical Security

• SSL Encryption: All communication between your browser and our servers is encrypted using SSL technology.
• Data Encryption: Sensitive information, particularly passwords, is stored on the server in hashed form — no employee can view it directly.
• Two-Factor Authentication: OTP-based additional verification is available at login.
• Firewall and Intrusion Detection: Automated monitoring is in place to prevent unauthorised access to the system.

5.2 Organisational Security

• Only authorised staff are granted access to user information, and only for specific tasks.
• All staff are bound by confidentiality agreements.
• Regular internal audits are conducted on data processing activities.
• In the event of a security breach, a rapid response protocol is followed and affected users are notified.

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6. Cookie Policy

Cookies are small text files stored in your browser. 8777 vet uses cookies for the following purposes:

6.1 Essential Cookies

These cookies are critical for the basic functionality of the platform. They are used to keep login sessions active, manage security tokens, and remember language preferences. These cookies cannot be disabled.

6.2 Analytical Cookies

Analytical cookies are used to understand how users spend time on the platform. This information is analysed in aggregate and is not used to directly identify any individual.

6.3 Functional Cookies

These cookies are used to remember your preferred language, layout, and theme settings. Without them, you would need to re-enter your preferences each time you log in.

Cookies can be managed from your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

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7. Data Retention Period

8777 vet retains information only for as long as necessary. The retention period differs for each type of information:

• Account Information: For as long as the account is active, and for the legally required period after closure.
• Financial Transaction Records: For the period required under applicable financial regulations.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
• Support Chat Records: Retained for a limited period to maintain service quality.

Once the specified period ends, information is securely deleted or anonymised.

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8. User Data Rights

8777 vet grants users the following rights over their own information:

8.1 Right to Access Information

You can log in to your account at any time to view the information stored about you. For more detailed information, a request can be sent to the support team.

8.2 Right to Correct Information

If any information in your profile is incorrect, you can request that it be corrected. Changes to identity information may require a verification process.

8.3 Right to Request Deletion

When closing your account, you may request that your personal information be deleted. However, certain information may need to be retained for a specified period due to legal obligations, ongoing investigations, or financial record requirements.

8.4 Right to Opt Out of Marketing Communications

You can stop promotional emails or notifications at any time. Essential notifications relating to account security and transactions may still be sent.

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9. Protection of Minors' Data

All services of 8777 vet are exclusively for individuals aged 21 or older. We do not knowingly collect information from any minor.

An age verification process is in place at registration. If an account is subsequently found to belong to a minor, it will be immediately closed and the relevant information deleted.

Parents and guardians are requested — if you suspect that a minor has registered, please notify our support team immediately.

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10. Third-Party Services

We work with various game studios including PG Soft, Pragmatic Play, JILI, Evolution, and Spribe to provide games on our platform. These providers may have their own privacy policies.

For payment processing, the terms and conditions of bKash, Nagad, Rocket, and Upay apply. When information is transmitted to their platforms, the privacy policy of the respective organisation is in effect.

8777 vet is not responsible for the data protection policies of third parties, but we work only with trusted and established partners.

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11. Policy Changes and Updates

8777 vet reserves the right to update this privacy policy as needed. For significant changes, users will be notified in the following ways:

• Displaying a notification message on the platform
• Sending a notification to the registered email address
• Updating the date at the top of this page

Continued use of the service after an updated policy is published will be taken as agreement to the new terms. It is therefore advisable to check this page regularly.

Our Frequently Asked Questions (FAQ) section also has answers to common questions about privacy.

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12. Contact Us

If you have any questions or requests regarding this privacy policy, please contact us. The 8777 vet support team is available 24 hours a day, 7 days a week in both Bengali and English.